Terms Of Use

www.stroma-eshop.gr is the online store of exhibition and distribution of products through the Internet, of the Greek company « Afoi Vatsina & SIA OE », based in Rethymno, Crete, Greece. Before entering the online store and browsing our website, we invite you to read the following terms and conditions, which apply specifically to the use of the online store, located at www.stroma-eshop.gr .

Make sure you agree to the following terms and conditions because your further use and browsing of the above website www.stroma-eshop.gr implies your explicit and unconditional consent with them.

1. Terms

The company Afoi Vatsina & SIA OE reserves the right to unilaterally modify or renew the present terms and conditions of transactions, made through its online store, according to its needs and transactional manners. The company Afoi Vatsina & SIA OE undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store. It is clarified that the change of terms does not cover orders that you have already made.

2. Provided Information

The company Afoi Vatsina & SIA OE is committed to the completeness and validity of the information provided on its website www.stroma-eshop.gr , with the exception to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.

3. Limitation of liability

The online store of the company Afoi Vatsina & SIA OE is not responsible for any technical problems that may occur to users when attempting to access the Website and during their visit and are related to the operation or compatibility of their own infrastructure with the use of the Website. Also, it has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and/or services and/or information available through it.

4. Copyright

All the content of the website, posted by the company Afoi Vatsina & SIA OE, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of the company Afoi Vatsina & SIA OE and are protected under the relevant provisions of Greek law, European law and international conventions.

Any copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of production work or misleading the public about the real provider of the Content of the websites is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or means for commercial or other purposes is permitted only with the prior written permission of Afoi Vatsina & SIA OE or any other legal owner of the above copyrights.

The names, images, logos and insignia that represent the company Afoi Vatsina & SIA OE and / or its online store and / or third parties contracted with them as well as their products or services, are exclusive trademarks and insignia of the company Afoi Vatsina & SIA OE and / or www.stroma-eshop.gr and / or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition.

In any case, their appearance and display on the websites www.stroma-eshop.gr should in no way be construed as a transfer or assignment of their license or right of use.

5. User Obligations

The users of the website www.stroma-eshop.gr accept that they won’t not use them for posting, emailing or transmitting any Content that is illegal, harmful, threatening, offensive, defamatory, vulgar, obscene, libelous, violates someone else’s privacy, shows expresses racial, ethnic or other discrimination, may cause harm to minors in any way, and may not be transmitted in accordance with law or contractual or managerial relationships ( infringed on any patent, trademark, trade secret, copyright or other proprietary rights, contains software viruses or any other code, file or program designed to interrupt, provoke or damage, destruction or obstruction of the operation of any computer software or hardware, intentionally or unintentionally violates applicable Greek and Community law and its provisions, may harass third parties in any way and any content used to collect or store users’ personal data.

6. Security

The company Afoi Vatsina & SIA OE recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential. The security of the e-shop of the company Afoi Vatsina & SIA OE is achieved by the following methods:

Customer Login

Two elements are used in order to login: Username (e-mail ή username) and Personal Security Code (password). With these you can securely login and have access to your persona data.

You have the ability to change your Personal Security Code (password). The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise the online store of the company Afoi Vatsina & SIA OE is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth). We also suggest you use not only letters and numbers but also symbols and password creation.

Confidentiality of Transactions

Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to the company Afoi Vatsina & SIA OE are also confidential and the company Afoi Vatsina & SIA OE has taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided.

For your own safety, you should also treat all information provided through the service as confidential and not make any disclosure to third parties.

7. Privacy

During your visit to the pages of www.stroma-eshop.gr and in order to order products, but also to ensure the possibility of contacting you to inform you about our new products, you may be asked to provide information (name, email address, etc.). Any personal data that you declare anywhere on the pages and services of the website of www.stroma-eshop.gr, are intended solely to ensure the operation of the respective service and may not be used by any third party, without complying with the provisions of Law 2472/97 on the protection against processing of personal data, as it applies each time.
The online store www.stroma-eshop.gr operates in accordance with applicable Greek and Community legislation and safely keeps your personal data for as long as you are registered in a service of www.stroma-eshop.gr which are deleted after any termination of the transaction.
The personal data you declare in the online store www.stroma-eshop.gr are used exclusively from stroma-eshop.gr or companies cooperating with it, in order to support, promote and execute the transaction. The data kept in the file may be disclosed to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legal provisions.

The information we request from you:
Personal data: Each visitor can browse the online store without giving any personal information. We will need personal data (your e-mail) only when you become a member and proceed to order products or if you choose to receive our informative e-mail.
Product market information: The necessary information for each transaction is your name, telephone, e-mail, address (street, city, postal code), shipping address of the order.
Invoice Data: In case we issue an invoice we need the name of the company, VAT and address of its registered office.

At any time the user reserves the right to be informed or to object to the further processing of his data in accordance with current legislation for the protection of personal data.

8. Product Change
In case you want a change must be made within 15 days from the date of purchase and with the receipt that accompanies the product. The products that will be changed should be returned intact, in their packaging, in excellent condition without being opened. In order for the return to take place, it is necessary to have contacted us beforehand. Shipping for both return to our company and re-shipment to the customer will be borne exclusively by the customer and products of equal or greater value must be purchased.

9. Defective product replacement policy

The company “Afoi Vatsina & SIA OE” provides the possibility of replacing the defective product delivered after the processing of electronic order.
The product must not have been used improperly, it must be complete and in the receiving package which must be in perfect condition without being torn or crumpled.

10. Withdrawal

The customer has the right to withdraw under the terms and conditions provided by the provisions of Law 2251/1994 on consumer protection, as they have been amended and after consultation with the company, returning the goods in its original condition (complete and in the package received which must be in perfect condition without being torn or crumpled) without any other costs or charges other than shipping and return costs.
In this case the company “Afoi Vatsina & SIA OE” is obliged to return the amounts paid by the customer within thirty (30) calendar days, from the date of withdrawal of the customer.

11. Order cancellation

Your order can be canceled before processing the products, either by calling us (+30 28310 28993) or by email at stroma.eshop@gmail.com stating the order number. In this case, for credit card transactions, the company “ Afoi Vatsina & SIA OE ” cancels the credit card transaction. For transactions for which money has been deposited in a bank account, the company will return the amount paid by the customer.